Refund policy

All sales are final. 

All our items are inspected before dispatch, however should you receive a faulty or incorrect item please fill out the returns form delivered with your order and send it back to our company return address.

All items are checked when returned and if we find that your item is faulty then we will refund you the full cost of your product including your original delivery charges.

 

Unfortunately we do not offer free returns. When returning an unwanted item you will be liable for shipping expenses.

We recommend any returns are sent with traceable delivery method as we are not liable for items that do not reach us.

 

Please allow up to 28 days from the day you return the products for your refund to be fully processed. You will receive an email confirming the refund and the original order value with the refunded amount.

After you receive the refund confirmation email please allow for at least 5-7 business days for the money to appear in your account.

Your card issuer or bank is responsible for crediting your account, therefore we do not have any control over the described time frame.

If your card has expired or has been declined we will arrange for another method of payment.

 

Once your returned order has been processed by our warehouse team, we will send you an email confirmation.  

If you do not receive an email from us within 28 days, please contact Customer Service and we will look into this matter for you.

Postage and packaging charge are only refundable for faulty goods, goods not as described or incorrect orders.

If you return a single item bought as part of a multi-buy discount offer (for example '2 for $20') you will be refunded the full price of that item less the total discount given in the offer. If you return any items purchased with a discount you will be refunded the discounted value. 

 

For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or
vouchers back for us to process a refund.

For any questions or concerns, please contact customer support via e-mail gianna@gems-bygianna.com